Success Stories

Real partnerships. Measurable outcomes. Lasting impact.

Student Experience

Personalised Student Support

Streamlining and integration of every stage of the student experience from enrolment through to graduation providing outstanding support provision and services that reduce barriers throughout the student lifecycle. For example,

Enhancing student self-service provision reducing enquiries to staff by 27%, improving student satisfaction by providing consistent, accessible and responsive support and allowing staff time to focus on complex case work.
Creating student hubs and reducing student facing service points by 84% whilst improving key performance indicators and SLAs.

Operational Excellence

Operating Model Redesign and Improvement

Implementing new target operating models and organisational design, which improve service quality, effectiveness and student outcomes, whilst reducing operating costs. Examples have included:

Introducing 24/7 student support whilst reducing costs by 27%.
Centralising core business such as registry services creating efficiencies and economies of scale reducing costs by 41%.
Introducing new services to address gaps in provision whilst not increasing operating costs

Financial Performance

Commercial Service Reviews

Leading organisational reviews of underperforming commercial service areas of operations to improve ways of working, diversifying income streams and streamlining activities to improve overall contribution margins. For example including:

Achieving a 32% increase in sales year on year.
Improving financial management and procedures such as reducing debt levels by 73%.
Improving financial contribution (profit) by 37% year on year.

Student Wellbeing

Proactive Student Wellbeing

Embedding proactive and inclusive support through early engagement and intervention, whilst tailoring provision to the diverse and unique student needs. Examples include:

Implementing digital early warning systems.
Restructuring staffing models to address low and high risk case work both on campus and in halls of residences.
Leading a team ranked number one for mental health awareness as measured by NSS.

Employability

Future Ready Graduates

Developing employability strategies, implementation plans and programmes to enhance graduate outcome metrics and ensure your graduates are ready for an ever changing job market. Examples include:

Introducing internship programmes.
Developing exit programmes to support students into work.
Embedding employability within the curriculum and quality framework.
Leading provision, which was ranked top 15 in the UK for graduate outcomes.
Developing skills and learning gain assessment awards

Inclusion & Access

Widening Participation and Equality of Access

Spearheading outreach initiatives and widening participation programmes to ensure students from underrepresented groups can access high quality education, embedding support mechanisms to help students reach their full potential and feel genuinely included from the beginning. Examples include:

Writing and developing Access and Participation Plans.
Evaluating performance and reporting to the Office for Students.
ollaboration with the Students’ Union to develop targeted student support programmes.

Digital Transformation

Digital Innovation in Student Services

Leveraging digital technologies and tools, which support real-time student support and operating effectiveness through automation and the integration of AI. For example, implementing customer relationship management systems and online chat for student self-service.

Partnerships

Collaborative and International Partnerships

Setting up operating models and ways of working at International branch campuses and establishing one of the UK's few 16-18 year old Maths Schools, which inspire and nurture young talent in mathematics.

Student Partnership

Student Engagement and Voice

Embedding mechanisms for authentic student feedback, e.g. representation panels and pulse surveys, to ensure services and initiatives are continuously improved with direct student input.

* Please note that Verzio was established in late 2025 and is currently building a portfolio of work with clients. Some examples include work undertaken by the Director prior to the formulation of Verzio as an organisation